Careers

Can you see yourself as part of the Johnson City Eye Clinic team?

Johnson City Eye Clinic is the regions premiere eye health care facility. From our foundation in 1942 we have grown to ten physicians and over 100 staff members. Along with competitive compensation, the Johnson City Eye Center offers a comprehensive benefits package including major medical health insurance, dental, 401K, paid time off, holiday pay and other benefits. We are looking for people with the energy and drive necessary to support our tradition of eye care excellence in East Tennessee. Please complete our online application if you are interested in employment with our organization. We will retain your application for a period of 90 days.


 

Equal Opportunity Employer

Johnson City Eye Clinic is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, and any other status protected by law.

Billing Specialist

We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with working denials to ensure payment. This position is located at our Billing Department in Blountville, TN.  This is not a remote position.

Responsibilities:

  • Assume the responsibility of receiving and sorting incoming insurance payments with attention to detail
  • Manage the status of accounts and balances and identify inconsistencies
  • Issue and post payments, receipts, and invoices
  • Allocate accounts receivable with new accounts or missed payments
  • Create refunds for insurance companies and patients
  • Work claims and denials
  • Maintain 10%-15% over 90 days self-pay accounts receivable
  • Answer incoming phone calls: field patient phone calls as well as internal queries
  • Monitor accounts receivable for insurances
  • Explain insurance benefits to patients
  • File workers comp claims in a timely manner
  • Performs other duties as required
  • Will be cross-trained on multiple insurances

Skills:

  • Experience in medical billing and collections in a clinical setting
  • Strong understanding of calculations and medical terminology
  • Comfortable dealing with numbers and the processing of financial information
  • Knowledge of MS Office (particularly Excel)
  • Proficiency in English
  • Exceptional analytical, verbal, and written communication skills
  • Strong organization with attention to detail
  • Respectful treatment of patients and co-workers
  • High degree of attention to detail and trustworthiness
  • CPC preferred, not required
Ophthalmology Assistant/Technician

Will train qualified candidate, but ophthalmic knowledge or healthcare experience beneficial.

JOB DESCRIPTION: Supports ophthalmologists by interviewing patients to obtain medical and ocular history, scribing, performing preliminary testing, assisting physicians as needed, patient work up, and diagnostic testing.

RESPONSIBILITIES:

  • Interview patients and document ocular and medical histories into Electronic Health Record
  • Scribe for different specialties
  • Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including but not limited to: intraocular pressure, basic motility, visual fields, fundus photography OCT, refractions, biometry, and topography.
  • Administer topical medications or diagnostic drugs as directed by physician
  • Assisting physician with minor surgical procedures, sterile preparations, and documentation
  • Maintain confidentiality of patient records
  • Prepare procedure and exam rooms
  • Perform basic triage
  • Communicate clearly with patients
  • Adhere to all clinic policies and procedures including, but not limited to: standards for safety, attendance, punctuality, and personal appearance
  • Work as a team player
  • Perform other duties as assigned

EDUCATION AND EXPERIENCE:

  • High school diploma or GED
  • Company supports opportunity for certification advancement

ESSENTIAL SKILLS AND ABILITIES:

  • Experience in maintaining patient confidentiality
  • Strong professional interpersonal skills
  • Demonstrate respect for staff and patients
  • Excellent verbal and written communication
  • Team-orientation
  • Management of multiple projects simultaneously
  • Strong organizational skills with attention to detail
  • EHR experience

BENEFITS:

  • Excellent 401K matching
  • Schedule flexibility
  • Competitive pay
  • Employee health insurance paid by employer
  • Paid Time Off

Job Type: Full-time

COVID-19 considerations:
Masks are required to enter the building, common surfaces are sanitized regularly

Patient Representative

JOB SUMMARY:   This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering all patient demographic information into computer.  This individual is also responsible for checking-out patients, collecting payments, explaining all charges to patients, and re-verifying all insurance and address information.

EDUCATION AND EXPERIENCE:

  1. High school diploma or equivalent
  2. Two years minimum experience in medical practice

ESSENTIAL SKILLS AND ABILITIES:

  1. Excellent customer service and communication skills
  2. Management of multiple tasks simultaneously
  3. Motivation to succeed
  4. Empathetic personality giving attention to patient’s needs and concerns
  5. Working knowledge of Excel
  6. Strong organization with attention to detail
  7. Respectful treatment of patients and co-workers

RESPONSIBILITIES:

  1. Patient Check-In
    1. Consistently monitors check-in kiosks, assisting patients as needed and greeting patients in a pleasant, professional and timely manner
    2. Checks patients in, making sure to focus on the following:
      • Accurately enters all new/established patient demographic information into the computer
      • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
      • Scans patient’s insurance card and photo ID
      • Ensures that proper authorization or referral is collected from the patient
      • Assists patients in obtaining authorization or referrals that have not been received by the practice
      • Place charts in bin for specific physician or technician in a timely manner
      • Ensures patient satisfaction
      • Assists other office personnel as needed
  2. Patient Check-Out
    1. Checks patients out, greeting everyone in a pleasant, professional, and timely manner
    2. Evaluates patient insurance and fee tickets to verify all information has been entered correctly
    3. Explains all fees and patient financial responsibility
    4. Collects co-pays/refraction fees from patients
    5. Accurately schedules return appointments for follow-up as needed
    6. Schedules patients for transfer of care as needed
    7. Provides back-up support on telephones as needed
    8. Ensures patient satisfaction
    9. Assists other office personnel as needed
  3. Administrative
    1. Works no-show appointments
    2. Checks charts for next day appointments
    3. Tracks patients in the reception and communicates with them as needed
    4. Inspects reception room and other office areas for neatness as assigned
    5. Assists other front office personnel as needed
    6. Performs other duties as required

Job Type: Full-time

COVID-19 considerations:
Masks are required to enter the building; surfaces sanitized frequently

Patient Care Technician - Johnson City Eye Surgery Center

Patient Care Technician:

DEPARTMENT: Ambulatory Surgery Center (ASC)

REPORTS TO: Director of Nursing

Job Summary: Provides direct patient care by assisting patients with ambulation, transport and nutrition. Maintains a clean and orderly patient care environment. Assists with patient support duties such as running errands, stocking supplies, counting inventory and updating logs. Demonstrates the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Direct patient care and supportive services will be provided under registered nurse supervision.

Education and Experience:

1. High School Diploma or equivalent.

2. Current CPR certification.

Essential Skills and Abilities:

1. Attention to detail.

2. Dependability, job assignment flexibility.

3. Takes initiative and able to multi-task.

4. Works well both independently and in a team environment.

5. Excellent communication skills.

6. Empathetic personality with concern for patients’ needs.

7. Basic computer knowledge.

RESPONSIBILITIES:

1. Duties

1) Assist patients with dressing and undressing.

2) Assist patients getting in and out of bed and ambulation.

3) Assist with patient discharge by transporting patients as needed

4) Apply BP cuff, ECG electrodes, & pulse oximetry. Obtain VS and reports results.

5) Answers and responds to patient call lights and requests.

6) Obtains or refers visitors to designated areas as needed.

7) Clean stretchers and apply clean linen.

8) Knows location of equipment and supplies.

9) Orders and distributes linen and scrubs.

10) Assist with checking in and distributing stock and supplies.

11) Assist in bringing patients to pre-op for admission by nurse.

12) Ordering patient nourishment and rotating supplies in refrigerators.

13) Assisting with supplies and food expirations.

14) General cleaning in patient care area (ex. Stretchers, bays, recliners)

15) Changing portable oxygen tanks.

16) Keeps hallways free of clutter.

17) Checks/replaces sharps containers.

18) Assist with QI data collection.

19) General reception duties as needed.

2. General Responsibilities

1) Knows and adheres to policies of the ASC and demonstrates fiscal responsibility.

2) Follows standards, policies, procedures, goals and objectives for peri-operative nursing care according to accepted standards.

3) Follows OSHA and other standards for protection against bloodborne pathogens. Uses universal precautions.

4) Uses proper body mechanics.

5) Attends in-services and continuing education courses.

6) Attends staff meetings.

7) Provides a safe environment for treating surgical patients to prevent cross-infection.

8) Maintains current CPR certification.

9) Assists in general cleaning.

10) Participates in on-going quality assurance performance improvement programs.

11) Checks designated equipment daily, reporting malfunctions, and takes malfunctioning equipment out of service. Assures availability of required supplies, materials, and equipment.

12) Assists with inventory management system.

13) Maintains patient, physician, and employee privacy and confidentiality per policy.

14) Accepts assignments to other areas in the ASC and performs other duties as assigned.

Job Type: Full-time

COVID-19 considerations:
Masks are required to enter the building, surfaces sanitized frequently

Patient Greeter

Job Summary: This individual is responsible for greeting patients upon their arrival to the eye center. They welcome patients to the practice and screen patients at the point of entry.

Education and Experience:

1. High school diploma or equivalent.

2. Experience in healthcare setting/medical office preferred.

3. Experience using computers/tablets.

Essential Skills and Abilities:

1. Excellent customer service and communication skills.

2. Ability to maintain a positive, empathetic, and professional attitude toward patients at all times.

3. Ability to multi-task while following instructions and procedures.

4. Effective problem-solving skills.

5. Empathetic personality giving attention to patient’s needs and concerns.

6. Reliability and teamwork.

7. Strong organizational skills with attention to detail.

8. Respectful treatment of patients and co-workers.

9. Good physical condition to withstand long hours on feet and inclement weather.

RESPONSIBILITIES:

1. Greets patients entering the parking lot with a friendly, upbeat attitude.

2. Determines if patients have an appointment and signs patients in, recording name, cell phone number and make and model of car.

3. Directs patients/visitors to the appropriate service and/or location.

4. Manages traffic flow.

5. Notifies patients waiting in car of appointment status.

6. Screens patients upon entrance to facility.

7. Advises patients/visitors of COVID process/procedures.

8. Manages the waiting process, acting as a liaison between patients, families and office staff.

9. Maintains confidentiality at all times.

10. Performs other duties as assigned.

Appointment Scheduler

Responsibilities:

*Answers incoming calls routing to the appropriate individual
*Scheduling appointments
*Cancel and reschedule appointments as necessary
*Follow up on no show appointments

Qualifications:

*Previous healthcare or call center experience preferred
*Excellent customer service and communication skills

Job Type: Full-time

COVID-19 considerations:
Masks are required to enter the building, common surfaces are sanitized regularly

General Application

Location: Johnson City, TN

Job Type: TBA

Description:

Responsibilities:

 

Qualifications:

Location: Johnson City, TN

Job Type: TBA

Description:

Responsibilities:

 

Qualifications:

Location: Johnson City, TN

Job Type: TBA

Description:

Responsibilities:

 

Qualifications:

Name*

Have you ever been employed at Johnson City Eye Clinic before?*
Do you have any relative who is currently employed by Johnson City Eye Clinic or Surgery Center?*
Have you ever been convicted of a felony?*

Professional References

Please provide 3 professional references.

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    Terms of Submission – By submitting this application, I certify that all information I have provided in order to apply and secure employment is true and accurate. I understand that any offer of employment I receive may be contingent on passing a Background screening and Drug test. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to eliminate me from further consideration for employment or may result in my immediate discharge from the employers service, whenever it is discovered.*