Careers

Can you see yourself as part of the Johnson City Eye Clinic team?

Johnson City Eye Clinic is the regions premiere eye health care facility. From our foundation in 1942 we have grown to ten physicians and over 100 staff members. Along with competitive compensation, the Johnson City Eye Center offers a comprehensive benefits package including major medical health insurance, dental, 401K, paid time off, holiday pay and other benefits. We are looking for people with the energy and drive necessary to support our tradition of eye care excellence in East Tennessee. Please complete our online application if you are interested in employment with our organization. We will retain your application for a period of 90 days.


 

Equal Opportunity Employer

Johnson City Eye Clinic is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, and any other status protected by law.

Prior Authorization Specialist

Reports to: Billing Manager

Summary:

The Prior Authorization Specialist is responsible for obtaining the necessary prior authorizations for all facility and provider orders by successfully completing the authorization process with all insurance payers.  The Prior Authorization Specialist maintains a high level of understanding of insurance companies and billing authorization requirements.

Essential Duties:

  • Receive requests for prior authorization via the schedule and ensure that they are properly organized and prioritized.
  • Review chart documentation to ensure patient meets medical policy guidelines.
  • Contact insurance carriers to obtain benefit coverage, policy limitations, and authorization for patients.  This information may be obtained using the carrier’s website or by phone.
  • Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations.
  • Initiate appeals for denied authorizations
  • Respond to clinic questions regarding payer medical policy guidelines and collaborate with managers as needed to provide account status updates and coordinate the resolution of issues
  • Ensures all services have prior authorization and coordinates peer to peer review if required
  • Confirm accuracy of CPT and ICD-10 diagnoses in the order
  • Meets daily productivity and quality standards associated with the job requirements
  • Other duties as assigned

    Knowledge, Skills, Abilities, and Experience:

    • Knowledge of surgery authorization and its direct impact on the practice’s revenue cycle.
    • Knowledge of CPT and ICD-10 codes
    • Excellent computer skills
    • Detail oriented with above average organizational skills and ability to prioritize effectively
    • Ability to multitask and remain focused while managing a high-volume time-sensitive workload
    • Highschool diploma or GED
    • 2 years medical prior authorization experience preferred.
    • Knowledge of third-party payer regulations including Medicare, Medicaid, VA, and private insurance.
    • Ability to promote and maintain a positive attitude and encourage others to do the same

      This job description is not intended to be all-inclusive, and the employee will also perform other related tasks as assigned by the Billing Manager.

       

      Job Type: Full-time

      Benefits:

      • 401K
      • 401K Matching
      • Dental insurance
      • Health insurance
      • Life insurance
      • Paid time off

      Schedule:

      • Monday to Friday
      Medical Billing Specialist

      Reports to: Billing Manager

      Summary:

      The Medical Billing Specialist is responsible for accurately billing patients and insurance companies, ensuring timely payments, and maintaining accurate records.

      Essential Duties:

      • Review claims for coding accuracy
      • Prepare and submit claims to various insurance companies
      • Follow up on unplaid claims within standard billing cycle timeframe
      • Utilize medical collection techniques to keep accounts receiveable levels low
      • Maintain confidentiality of all patient information
      • Other duties as assigned

        Knowledge, Skills, Abilities, and Experience:

        • Proficiency in medical coding such as ICD-10 and CPT coding systems
        • Strong knowledge of medical terminology, medical records, and medical offices procedures
        • Experience with Medicare LCD’s
        • Extensive knowledge of commercial and government insurance requirements and reimbursements
        • Excellent attention to detail and accuracy in data entry
        • Ability to work independently and as part of a team

          This job description is not intended to be all-inclusive, and the employee will also perform other related tasks as assigned by the Billing Manager.

           

          Job Type: Full-time

          Benefits:

          • 401K
          • 401K Matching
          • Dental insurance
          • Health insurance
          • Life insurance
          • Disability insurance
          • Paid time off

          Schedule:

          • Monday to Friday
          Appointment Representative

          Reports to: Office Manager

          Summary:

          The Appointment Representative is responsible for interacting by telephone to succesfully schedule patient appointments. The Appoinment Representative maintains a high level of understanding in Customer Service.

          Essential Duties:

          • Answer incoming calls routing to the appropriate individual.
          • Schedule appointments for clinic patients.
          • Cancel and reschedule patient appointments as necessary.
          • Follow up on no show appointments.
          • Other duties as assigned

            Knowledge, Skills, Abilities, and Experience:

            • Previous healthcare or call center experience preferred.
            • Excellent customer service and communication skills
            • Detail oriented with above average organizational skills and ability to prioritize effectivel

              This job description is not intended to be all-inclusive, and the employee will also perform other related tasks as assigned by the Office Manager.

               

              Job Type: Full-time

              Benefits:

              • 401K
              • 401K Matching
              • Dental insurance
              • Health insurance
              • Life insurance
              • Paid time off

              Schedule:

              • Monday to Friday
              Patient Access Representative/Medical Records Scanner ASC

              Job Summary: Fast paced surgery center looking for an individual who is responsible for scanning medical records, scheduling surgery appointments, creating charts, arranging schedules, welcoming patients to the practice, checking patients in and ensuring their paperwork and information is complete, collecting prepay amounts, and answering the telephone. Additional front office job responsibilities may include assisting the insurance department with the following: insurance verification, statements, posting payments, working collection accounts, and informing patients of financial obligation.

              Education and Experience:

              • High school diploma or equivalent
              • Two years minimum experience in medical practice

              Essential Skills and Abilities:

              • Excellent customer service and communication skills.
              • Ability to work as a team member.
              • Manage multiple tasks simultaneously.
              • Highly motivated and organized.
              • Empathetic with patients’ needs and concerns.
              • Good problem-solving skills.
              • Well organized with attention to detail.

              Responsibilities:

              1. Answer telephone calls politely and route to appropriate staff member.
              2. Schedule appointments, creates charts, and manage surgical schedules.
              3. Greet patients and family members at check in.
              4. Request patient payments and give receipts.
              5. File papers and charts as needed.
              6. Verify insurance coverage and patient benefits. Inform patient of financial obligation.
              7. Enter patient and insurance payments daily.
              8. Scan charts and file them electronically.
              9. Preparing patient statements.
              10. Working collections accounts.
              11. Medical records requests.
              12. Arrange daily surgery schedules.
              13. Other duties as assigned.

              Job Type: Full-time

              Benefits:

              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Employee discount
              • Health insurance
              • Life insurance
              • Paid time off

              Schedule:

              • 4, 10-hour shifts per week
              • Between Monday – Friday
              • No weekends
              Lash Extension Artist - Cosmetic Laser Skin Care

              We are looking for an experienced lash artist to join our team. Candidate should be highly motivated with a commitment to excellence. Will be required to pass an on-site demonstration of their work prior to hiring.

              Job Summary: This individual is responsible for applying cosmetic eyelash treatments to clients, educate clients on various retail products, discuss options to determine the individual needs of a client, clean and maintain the work area, and develop personal relationships with clients.

              Education and Experience:

              1. High School Diploma or equivalent.

              2. Formal lash extension training with certification.

              3. Minimum of two (2) years of lash extension experience.

              4. Current Tennessee Esthetic or Cosmetology license.

              Essential Skills and Abilities:

              1. Attention to detail.

              2. Dependability, job assignment flexibility.

              3. Takes initiative and able to multi-task.

              4. Works well both independently and in a team environment.

              5. Excellent communication skills.

              6. Empathetic personality with concern for clients’ needs.

              7. Basic computer knowledge.

              Responsibilities:

              1. Provide Lash Extension and Tinting Services.

              2. Upselling products and services.

              3. Monitor client appointments and is prompt and present for appointments.

              4. Consult with clients on their desired look and shape of lashes.

              5. Educate clients on proper at-home care for their lashes.

              6. Maintain cleanliness of treatment room.

              7. Ensure all safety protocols are followed during treatments.

              8. Maintain adequate inventory of supplies.

              9. Keep up with the latest trends in the industry.

              10. Perform additional duties as required.

              Additional Information:

              • Potential to inherit a substantial client base.
              • 30 – 40 hours per week.
              • Base hourly wage plus commission.

               

              Ophthalmology Assistant/Technician

              Will train qualified candidate, but ophthalmic knowledge or healthcare experience beneficial.

              JOB DESCRIPTION: Supports ophthalmologists by interviewing patients to obtain medical and ocular history, scribing, performing preliminary testing, assisting physicians as needed, patient work up, and diagnostic testing.

              RESPONSIBILITIES:

              • Interview patients and document ocular and medical histories into Electronic Health Record
              • Scribe for different specialties
              • Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including but not limited to: intraocular pressure, basic motility, visual fields, fundus photography OCT, refractions, biometry, and topography.
              • Administer topical medications or diagnostic drugs as directed by physician
              • Assisting physician with minor surgical procedures, sterile preparations, and documentation
              • Maintain confidentiality of patient records
              • Prepare procedure and exam rooms
              • Perform basic triage
              • Communicate clearly with patients
              • Adhere to all clinic policies and procedures including, but not limited to: standards for safety, attendance, punctuality, and personal appearance
              • Work as a team player
              • Perform other duties as assigned

              EDUCATION AND EXPERIENCE:

              • High school diploma or GED
              • Company supports opportunity for certification advancement

              ESSENTIAL SKILLS AND ABILITIES:

              • Experience in maintaining patient confidentiality
              • Strong professional interpersonal skills
              • Demonstrate respect for staff and patients
              • Excellent verbal and written communication
              • Team-orientation
              • Management of multiple projects simultaneously
              • Strong organizational skills with attention to detail
              • EHR experience

              BENEFITS:

              • Excellent 401K matching
              • Schedule flexibility
              • Competitive pay
              • Employee health insurance paid by employer
              • Paid Time Off

              Job Type: Full-time

               

              Patient Care Technician - Johnson City Eye Surgery Center

              Patient Care Technician:

              DEPARTMENT: Ambulatory Surgery Center (ASC)

              REPORTS TO: Director of Nursing

              Job Summary: Provides direct patient care by assisting patients with ambulation, transport and nutrition. Maintains a clean and orderly patient care environment. Assists with patient support duties such as running errands, stocking supplies, counting inventory and updating logs. Demonstrates the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Direct patient care and supportive services will be provided under registered nurse supervision.

              Education and Experience:

              1. High School Diploma or equivalent.

              2. Current CPR certification.

              Essential Skills and Abilities:

              1. Attention to detail.

              2. Dependability, job assignment flexibility.

              3. Takes initiative and able to multi-task.

              4. Works well both independently and in a team environment.

              5. Excellent communication skills.

              6. Empathetic personality with concern for patients’ needs.

              7. Basic computer knowledge.

              RESPONSIBILITIES:

              1. Duties

              1) Assist patients with dressing and undressing.

              2) Assist patients getting in and out of bed and ambulation.

              3) Assist with patient discharge by transporting patients as needed

              4) Apply BP cuff, ECG electrodes, & pulse oximetry. Obtain VS and reports results.

              5) Answers and responds to patient call lights and requests.

              6) Obtains or refers visitors to designated areas as needed.

              7) Clean stretchers and apply clean linen.

              8) Knows location of equipment and supplies.

              9) Orders and distributes linen and scrubs.

              10) Assist with checking in and distributing stock and supplies.

              11) Assist in bringing patients to pre-op for admission by nurse.

              12) Ordering patient nourishment and rotating supplies in refrigerators.

              13) Assisting with supplies and food expirations.

              14) General cleaning in patient care area (ex. Stretchers, bays, recliners)

              15) Changing portable oxygen tanks.

              16) Keeps hallways free of clutter.

              17) Checks/replaces sharps containers.

              18) Assist with QI data collection.

              19) General reception duties as needed.

              2. General Responsibilities

              1) Knows and adheres to policies of the ASC and demonstrates fiscal responsibility.

              2) Follows standards, policies, procedures, goals and objectives for peri-operative nursing care according to accepted standards.

              3) Follows OSHA and other standards for protection against bloodborne pathogens. Uses universal precautions.

              4) Uses proper body mechanics.

              5) Attends in-services and continuing education courses.

              6) Attends staff meetings.

              7) Provides a safe environment for treating surgical patients to prevent cross-infection.

              8) Maintains current CPR certification.

              9) Assists in general cleaning.

              10) Participates in on-going quality assurance performance improvement programs.

              11) Checks designated equipment daily, reporting malfunctions, and takes malfunctioning equipment out of service. Assures availability of required supplies, materials, and equipment.

              12) Assists with inventory management system.

              13) Maintains patient, physician, and employee privacy and confidentiality per policy.

              14) Accepts assignments to other areas in the ASC and performs other duties as assigned.

              Job Type: Full-time

              COVID-19 considerations:
              Masks are required to enter the building, surfaces sanitized frequently

              Patient Representative

              JOB SUMMARY:   This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering all patient demographic information into computer.  This individual is also responsible for checking-out patients, collecting payments, explaining all charges to patients, and re-verifying all insurance and address information.

              EDUCATION AND EXPERIENCE:

              1. High school diploma or equivalent
              2. Two years minimum experience in medical practice

              ESSENTIAL SKILLS AND ABILITIES:

              1. Excellent customer service and communication skills
              2. Management of multiple tasks simultaneously
              3. Motivation to succeed
              4. Empathetic personality giving attention to patient’s needs and concerns
              5. Working knowledge of Excel
              6. Strong organization with attention to detail
              7. Respectful treatment of patients and co-workers

              RESPONSIBILITIES:

              1. Patient Check-In
                1. Consistently monitors check-in kiosks, assisting patients as needed and greeting patients in a pleasant, professional and timely manner
                2. Checks patients in, making sure to focus on the following:
                  • Accurately enters all new/established patient demographic information into the computer
                  • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
                  • Scans patient’s insurance card and photo ID
                  • Ensures that proper authorization or referral is collected from the patient
                  • Assists patients in obtaining authorization or referrals that have not been received by the practice
                  • Place charts in bin for specific physician or technician in a timely manner
                  • Ensures patient satisfaction
                  • Assists other office personnel as needed
              2. Patient Check-Out
                1. Checks patients out, greeting everyone in a pleasant, professional, and timely manner
                2. Evaluates patient insurance and fee tickets to verify all information has been entered correctly
                3. Explains all fees and patient financial responsibility
                4. Collects co-pays/refraction fees from patients
                5. Accurately schedules return appointments for follow-up as needed
                6. Schedules patients for transfer of care as needed
                7. Provides back-up support on telephones as needed
                8. Ensures patient satisfaction
                9. Assists other office personnel as needed
              3. Administrative
                1. Works no-show appointments
                2. Checks charts for next day appointments
                3. Tracks patients in the reception and communicates with them as needed
                4. Inspects reception room and other office areas for neatness as assigned
                5. Assists other front office personnel as needed
                6. Performs other duties as required

              Job Type: Full-time

               

              Patient Representative - Johnson City Eye Surgery Center

              Job Summary: Busy surgery center looking for an individual who is responsible for scheduling surgery appointment, creating charts, arranging schedule, welcoming patients to the practice, checking patients in and ensuring their paperwork and information is complete, collecting prepay amounts, scanning medical records, and answering the telephone.

              Additional front office job responsibilities may include assisting the insurance department with the following: insurance verification, statements, posting payments, working collection accounts, and informing patients of financial obligation.

              EDUCATION AND EXPERIENCE:

              • High school diploma or equivalent.
              • Two-years minimum experience in medical practice.

              ESSENTIAL SKILLS AND ABILITIES:

              • Excellent customer service and communication skills.
              • Ability to work as a team member.
              • Manage multiple tasks simultaneously.
              • Highly motivated and organized.
              • Empathetic with patients’ needs and concerns.
              • Good problem-solving skills.
              • Well organized with attention to detail.
              • Treat patients and co-workers with respect.

              RESPONSIBILITIES:

              1. Answer telephone calls politely and route to appropriate staff member.

              2. Schedule appointments, creates charts, and manage surgical schedules.

              3. Greet patients and family members at check in.

              4.Request patient payments and give receipts.

              5. File papers and charts as needed.

              6. Verify insurance coverage and patient benefits. Inform patient of financial obligation.

              7. Enter patient and insurance payments daily.

              8. Scan charts and file them electronically. Return paper charts to storage.

              9. Preparing patient statements.

              10. Working collections accounts.

              11. Medical records requests.

              Job Type: Full-time

              Benefits:

              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Disability insurance
              • Health insurance
              • Life insurance
              • Paid time off

              Schedule:

              • 10 hour shift
              • No weekends

              COVID-19 considerations:

              Must wear mask at this time.

              Part-Time Pre-Admission RN - Johnson City Eye Surgery Center

              ASC looking for a part-time pre-admission nurse. Primary responsibilities include:

              *Pre-admission phone calls to obtain patient’s health history and pre-op education.

              *Obtaining medical clearances.

              *Work in other areas as needed, Preparing patients for surgery, post surgery care, and discharge education.

              *Candidates must have excellent communication skills and enjoy talking on the phone.

              Qualifications:

              TN LPN license

              CPR required

              Willing to obtain ACLS and PALS

              Team player

              Job Type: Part-time: 3x 10-hour shifts per week.

              Job Type: Part-time

              Benefits:

              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Health insurance
              • Life insurance
              • Paid time off

              Medical specialties:

              • Surgery

              Physical setting:

              • Outpatient

              Standard shift:

              • Day shift

              Weekly schedule:

              • Monday to Friday

              License/Certification:

              • RN (Required)
              Part-Time Pre-Op/Post-Op Nurse - Johnson City Eye Surgery Center

              Pre-op/Post-op RN Part-time, to work in a busy ambulatory surgery center.

              Friendly, fast-paced work environment.

              Day shift, No weekends or holidays.

              Responsibilities include:

              • Patient assessment and admission.
              • Preparing patients for surgery.
              • Post-surgical assessment and care.
              • Discharge education.
              • Assist with laser procedures.
              • Pre-admission calls.

              Essential skills and abilities:

              • Works well in a fast-paced environment
              • Works well both independently and in a team environment
              • Takes initiative
              • Able to multi-task
              • Strong written and verbal communication skills
              • Team player

              Qualifications:

              TN RN license

              CPR required. Prefer ACLS and PALS.

              Benefits:

              • 401(k)
              • 401(k) matching
              • Paid time off

              Medical Specialty:

              • Surgery

              Physical Setting:

              • Outpatient

              Schedule:

              • 10 hour shift x 3 days
              • Day shift
              Pre-Op/Post-Op Nurse - Johnson City Eye Surgery Center

              Pre-op/Post-op RN Full-time, to work in a busy ambulatory surgery center.

              Friendly, fast-paced work environment.

              Day shift, No weekends or holidays.

              Responsibilities include:

              • Patient assessment and admission.
              • Preparing patients for surgery.
              • Post-surgical assessment and care.
              • Discharge education.
              • Assist with laser procedures.
              • Pre-admission calls.

              Essential skills and abilities:

              • Works well in a fast-paced environment
              • Works well both independently and in a team environment
              • Takes initiative
              • Able to multi-task
              • Strong written and verbal communication skills
              • Team player

              Qualifications:

              TN RN license

              CPR required. Prefer ACLS and PALS.

              Benefits:

              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Health insurance
              • Life insurance
              • Paid time off

              Medical Specialty:

              • Surgery

              Physical Setting:

              • Outpatient

              Schedule:

              • 10 hour shift
              • Day shift
              Surgery Scheduler/Prior Authorization Specialist

              JOB SUMMARY: This individual is responsible for scheduling all surgical procedures, obtaining referrals/pre-authorizations and medical clearances, and computer task management. A strong communication skill set is required for communications between staff, management and patients served.

              EDUCATION AND EXPERIENCE:

              1. High school diploma or equivalent; some college preferred.

              2. At least two years’ experience in a surgical specialty practice, ophthalmology preferred.

              3. ICD-10 and CPT knowledge required.

              4. Comprehensive understanding of insurance authorizations required.

              ESSENTIAL SKILLS AND ABILITIES:

              1. Excellent communication and interpersonal skills.

              2. Proficient in computers and relevant software applications and practice management technology.

              3. Strong organization with attention to detail.

              4. Analytical problem-solving skills.

              5. Demonstrated ability to meet deadlines.

              6. Ability to work independently and as a team member.

              7. Ability to handle a high volume of work with speed and accuracy.

              RESPONSIBILITIES:

              1. Coordinates and schedules surgeries and follow-up appointments as designated by physicians.

              2. Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of surgery scheduling.

              3. Coordinates processes and tasks as required to meet physician and facility requirements.

              4. Obtains pre-authorization and medical clearances for all procedures being provided prior to patient surgery.

              5. Reviews and resolves all reported authorization issues timely and effectively.

              6. Communicates authorization with patients and physicians timely and professionally.

              7. Documents work processes as required.

              8. Answers telephone inquiries from patients, their families, or referring physicians concerning surgery and/or related concerns.

              9. Performs other tasks as assigned.

              Job Type: Full-time

              Benefits:

              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Employee discount
              • Health insurance
              • Life insurance
              • Paid time off

               

              Schedule:

              • 8 hour shift
              • Monday to Friday
              • No weekends

               

              COVID-19 considerations:

              Masks worn at your discretion; common surfaces are sanitized regularly.

              Education:

              • High school or equivalent (Preferred)

               

              Experience:

              • Medical office: 2 years (Preferred)
              Certified Surgical Technician ASC

              Fast Paced, Ambulatory Surgery Center

              Full-time, Days, No weekends, Ophthalmology experience preferred but not required.

              Job Summary:

              This individual is responsible for working with the operating room registered nurse to maintain a safe, surgical intervention for the patient by practicing proper aseptic technique and by using a good working knowledge of the procedure by anticipating the surgeon’s needs in performing the procedure.

              Responsible for proper room set up, proficient in sterile technique, preparing sterile field with proper instrumentation, assisting the surgeon during case, maintaining sharps and instrument counts, and assisting with room turnover.

              Also, responsible for decontamination and sterile processing of instruments and trays according to policies and procedures. Ensures sterility of instruments and trays. Assists with maintaining adequate inventory of supplies.

              Education and Experience:

              •  High school graduate.
              • One or more years of related work experience in operating room preferred.
              • Must have CST (Certified Surgical Technologist) or completed an accredited surgical technology program.
              • CPR

              Job Type: Full-time

              Benefits:

              •  401(k)
              • 401(k) matching
              • Dental insurance
              • Disability insurance
              • Health insurance
              • Life insurance
              • Paid time off

              Medical specialties:

              Ophthalmology

              Schedule:

              •  10-hour shifts
              • No weekends

              License/Certification:

              Certified Surgical Technologist (Required)

               

              General Application

              Location: Johnson City, TN

              Job Type: TBA

              Description:

              Responsibilities:

               

              Qualifications:

              Location: Johnson City, TN

              Job Type: TBA

              Description:

              Responsibilities:

               

              Qualifications:

              Location: Johnson City, TN

              Job Type: TBA

              Description:

              Responsibilities:

               

              Qualifications:

              "*" indicates required fields

              Name*

              Have you ever been employed at Johnson City Eye Clinic before?*
              Do you have any relative who is currently employed by Johnson City Eye Clinic or Surgery Center?*
              Have you ever been convicted of a felony?*

              Professional References

              Please provide 3 professional references.

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                Terms of Submission – By submitting this application, I certify that all information I have provided in order to apply and secure employment is true and accurate. I understand that any offer of employment I receive may be contingent on passing a Background screening and Drug test. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to eliminate me from further consideration for employment or may result in my immediate discharge from the employers service, whenever it is discovered.*